At Canada Parts Exports, we understand that sourcing automotive parts internationally involves careful planning. This Return Policy outlines the conditions under which returns are accepted for parts and components purchased through Canada Parts Exports.
Please read this policy carefully before completing your purchase. By placing an order with Canada Parts Exports, you agree to the terms outlined below.
1. Return Window
Returns must be requested within [BUSINESS OWNER TO CONFIRM: e.g., 30 days] of the date of delivery as confirmed by the shipping carrier’s tracking record. Requests submitted after this period will not be accepted.
2. Eligible Items
A return request may be considered if all of the following conditions are met:
- The part was not as described in the confirmed order (wrong part number, wrong specification, or wrong make/model/year compatibility as agreed in writing).
- The part arrived with shipping damage that was not disclosed prior to shipment and is supported by photographic evidence submitted within [BUSINESS OWNER TO CONFIRM: e.g., 48 hours] of delivery.
- The part has not been installed, modified, or altered in any way.
- The part is in the same condition as received, including all original packaging, labels, and documentation.
- Written return authorization has been issued by Canada Parts Exports prior to shipping the item back.
3. Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Parts that have been installed, mounted, or tested in a vehicle.
- Electrical components, ECUs, sensors, and control modules (all sales final due to the nature of electrical compatibility).
- Special-order or custom-sourced parts obtained specifically for a customer’s confirmed order.
- Parts returned without prior written authorization from Canada Parts Exports.
- Items where the original condition, labeling, or documentation has been altered or removed.
- [BUSINESS OWNER TO CONFIRM: any additional non-returnable categories specific to your business]
4. How to Initiate a Return
To request a return authorization, contact the Canada Parts Exports team with the following information:
- Your full name and order reference number.
- The part name, part number, and description of the issue.
- Clear photographs of the part, including any damage, labels, and packaging.
- A brief written description of why the return is being requested.
Submit your return request by email or via the Contact page. Do not ship any item back before receiving written return authorization โ unauthorized returns will not be processed.
5. Return Shipping
Return shipping costs are the responsibility of [BUSINESS OWNER TO CONFIRM: the customer / Canada Parts Exports / determined case-by-case].
All returned items must be shipped using a trackable shipping method. Canada Parts Exports is not responsible for items lost or damaged in return transit.
Items must be securely packaged to prevent damage during return shipping. Damage incurred during return transit due to inadequate packaging may affect eligibility for a refund.
6. Restocking Fee
Approved returns may be subject to a restocking fee of [BUSINESS OWNER TO CONFIRM: e.g., 15%] of the original invoice value, deducted from the refund amount. This fee covers inspection, repackaging, and handling costs.
7. Inspection and Processing
Upon receipt of a returned item, Canada Parts Exports will inspect the part to verify its condition against the original order and the stated reason for return. Inspection is completed within [BUSINESS OWNER TO CONFIRM: e.g., 5 business days] of receiving the item.
If the returned item does not meet the eligibility conditions stated in this policy, Canada Parts Exports reserves the right to decline the return and return the item to the customer at their expense.
8. International Returns
For international shipments, the customer is responsible for all customs duties, taxes, and import/export fees associated with returning a part to Canada. Canada Parts Exports will not be responsible for delays, additional charges, or items seized by customs during the return process.
Customers are advised to consult with their local customs authority regarding the documentation required for returning automotive parts to Canada before initiating a return.
9. Contact
For return inquiries, contact the Canada Parts Exports team through the Contact page or visit canadapartsexports.ca.